Last updated: June 2026
Refund Policy
Free cancellation window
Cancel up to 24 hours before the experience for a full refund.
Late cancellation
Cancellations within 24 hours of the start time are non-refundable unless the guide agrees.
Guide cancellation
If the guide cancels, you receive a full refund automatically.
Force majeure
Weather, illness with proof, or government restrictions — full refund.
How to request
Use the 'Cancel' button in your bookings or write to admin@supernovacarriers.com.